Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At WovenRise, every product is made to order especially for you. This helps reduce waste and ensures that every item is produced with care. Because our products are printed on demand, we have a limited return policy.

Please read this policy carefully before placing your order.

Returns & Exchanges

As all products are made specifically for each order, we do not accept returns or exchanges for the following reasons:

  • Incorrect size selected by the customer.

  • Change of mind.

  • Preference for a different color or design.

  • Accidental orders.

  • Delay in delivery caused by the courier (unless the shipment is officially declared lost).

We encourage customers to review the size chart and product details carefully before completing their purchase.

Eligible Refunds or Replacements

If you receive a product that is:

  • Damaged during transit,

  • Defective due to a manufacturing or printing issue,

  • Incorrect (wrong design, size, or product received),

please contact us within 7 days of receiving your order.

Once your claim is verified and approved, we will arrange either:

  • A replacement at no additional cost, or

  • A refund, where applicable.

The resolution method will depend on the nature of the issue and product availability.

How to Submit a Claim

To help us process your request quickly, please email us with:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product.

  • Photos of the packaging and shipping label.

  • An unedited unboxing video showing the issue (required for damage or manufacturing claims).

Claims submitted without sufficient evidence may not be eligible for approval.

Inspection & Approval

All claims are reviewed by our support team and may require verification with our manufacturing and fulfillment partner.

If the claim is approved, we will notify you of the next steps regarding your replacement or refund.

If the claim does not meet the eligibility criteria under this policy, it may be declined.

Size Disclaimer

Please refer to the size chart provided on each product page before placing your order.

Since our products are made specifically for each customer, we are unable to offer replacements or refunds due to incorrect size selection.

Color Disclaimer

Actual product colors may vary slightly due to differences in screen settings, photography lighting, and monitor calibration. Minor color variations do not qualify as defects.

Delivery Issues

If your package is delayed, please allow the courier additional time for delivery.

If the tracking status indicates the package has been delivered but you have not received it, contact us immediately so we can assist you with the courier investigation.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders returned due to an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts are not eligible for a refund. Additional shipping charges may apply if the order needs to be reshipped.

Cancellation Policy

Orders may only be cancelled before production begins.

Once production has started, cancellations are not possible because the product is custom-made for your order.

Refund Processing

If a refund is approved:

  • The refund will be issued to the original payment method.

  • Processing times depend on your payment provider and bank.

  • Shipping charges are generally non-refundable unless the issue was caused by WovenRise.

Contact Us

If you have any questions regarding your order, please contact us.

Email: support@wovenrise.com

We aim to respond to all support requests within 1–2 business days.

Thank you for supporting WovenRise.

Every order is crafted exclusively for you, and we appreciate your trust in our brand.